Support
A small team reads every email. You'll get a real reply, usually within a day or two.
Email us
That address reaches us for anything — a bug in one of our apps, a question about a product, press and review requests, or partnership inquiries. Telling us which product you're writing about, and what device you're on, gets you a useful answer faster.
Product sites
Each product's own site carries its support page, privacy policy, and terms:
- Wingmate
- Quietoak
- CryptoSage AI
- Saffra
- StoryVault AI
- Nightshelf
- Hexhunter
- Mythwright
- Rowan
- Alder
- Waddleton
- Mythkin
- Hoardling
- Gemburrow
- Holohound
- Loam
Billing and refunds
Where one of our apps sells a subscription, purchases are handled by Apple, not by us — request refunds through reportaproblem.apple.com, and manage or cancel subscriptions in Settings → your name → Subscriptions. Several of our products, including our game Waddleton, have nothing to buy at all.
Reporting a security issue
If you've found a security or privacy problem in one of our products, please email support@hypersage.ai with the details and give us a chance to fix it before publishing. We take these seriously and we'll credit you if you'd like.
Press & reviewers
Happy to help with assets, review builds, and background — write to support@hypersage.ai and say which product you're covering. The press kit has the logos, icons and fact sheet.