Support
A single developer reads every email. You'll get a real reply, usually within a day or two.
Email us
support@hypersage.aiQuick help
Replies are generated live and usually take a few seconds. If it hangs for more than a minute, check your connection, then close and reopen the app — your conversation is saved, so nothing you logged is lost.
Open the entry and edit it — severity, the factor, and the date are all editable, and anything Rowan remembers about you can be corrected or cleared from the "You" screen. Correcting it also corrects what shows up in your trends and visit brief.
No — Rowan doesn't read Apple Health or your iPhone medication list. Everything it knows is something you told it, which is also why you can see and correct all of it from the "You" screen.
Reminders need notification permission: iOS Settings → Rowan → Notifications. Rowan only reminds you about medications you entered, on the schedule you set — it never suggests a dose or a change.
"Delete all my data" in the app erases your on-device record — including the notes Rowan keeps about you, which our server never files, though your phone does send them with each message — and purges your conversations, symptom logs, safety events and usage counters from our server, returning a per-table receipt. The Export button writes a JSON file of what's on your phone and of the rows we hold on our server, in one file. Details in the privacy policy.
Email support@hypersage.ai with what you saw and what you were doing. Screenshots help — please crop out anything private from your health record first.
Billing and subscriptions
Rowan is free to use, with conversation capped at 5 messages a day. Rowan Plus is an optional subscription that lifts that cap and answers with a more capable model. Apple handles billing: refunds go through reportaproblem.apple.com, and you manage or cancel it in iOS Settings → Apple ID → Subscriptions. Safety and emergency features are never behind a payment. If something looks wrong on our side, email us and we'll sort it out.
For clinicians, reviewers & press
If you're a clinician, a reviewer, or a journalist evaluating Rowan, reach out at support@hypersage.ai. Rowan is a general-wellness record-keeping companion — not a diagnosis engine, not a treatment adviser, and not a medical device — with prominent disclaimers, a persistent "AI companion · not a clinician" indicator, an independent safety layer that is never metered, and a documented list of things the product refuses to do.
Where your data goes
The full data flow is in our privacy policy. Short version: there's no account, no ads, and no analytics on your health content — but your messages do go to our backend and on to an AI provider so Rowan can reply, and your log is stored on our server, keyed only to a random device identifier. Everything has a retention limit, and one tap deletes it.