Support

Loam, by HyperSage AI Labs LLC

Fastest route: email — a person reads it. Include what you saw and what you were doing; screenshots help (crop out anything private first).

How do I undo something — or put it back?

After a supported change, its confirmation offers Undo. A supported undone action can offer Redo. While you're typing in a note, undo and redo arrows sit in that note's top bar. The Ledger tab has the full history: everything Loam does, and each pin, tick and filing you make, is recorded as a row. Supported rows offer Undo or Redo, and eligible rows from today can be reversed as a batch. Inside a tidied note, the banner offers "Undo tidy" and "View original" directly. Both directions are surgical — undoing an old tidy never clobbers a newer filing.

Redo replays what was stored, so it never asks the companion anything and never spends your daily allowance. It refuses, and says why: after you undo a capture (the note is gone, and deleted means deleted in both directions), for a deleted note, for a row your own edit retired, for a reminder (those are re-armed rather than restored — accept the mark again), for a note you have written into since you undid it, so your newer words are never eaten, and for a change you have since made yourself, such as filing that note somewhere else. Undoing a capture is also refused outright once you have written into that note — delete the note itself if you really mean to.

I deleted a note. Can you recover it?

No — and that's by design. Loam has no trash can and our server keeps no copies, so a confirmed delete is final: the note, its Ledger entries, and its chat traces. (Text already sent to Anthropic for a reply follows Anthropic’s retention terms, described in the privacy policy.) The app makes you confirm precisely because there's no net.

How do I get my notes out?

Powers → Back up all notes saves one file with your notes, sketches and collections — keep it somewhere safe. Chats and reminders aren't in that file; they stay on this device. Powers → Copy all notes as Markdown puts your whole pile on the clipboard, ready to paste anywhere. Any single note can be shared as text from its own menu (⋯ → Share a copy, or long-press its card in the pile).

The companion stopped acting on its own

Check three things in Powers: the power in question may be set to Off or Ask first; Loam may be paused; or consent may be withdrawn (the Companion consent row offers Wake when it is). The companion also rests once the daily allowance of five actions is used — your notes, capture, undo and redo keep working regardless.

A reminder didn't ping

Reminders use iOS notifications: check Settings → Notifications → Loam is allowed. Loam schedules a ping only when your reminder names a moment it can read ("by Friday", "tomorrow", "tonight"); anything else stays on the reminders shelf without a ping.

Dictation isn't hearing me

In the iPhone app, dictation uses Apple's speech recognition — iOS asks for microphone and speech permissions the first time you dictate; re-enable them in Settings → Privacy if declined. If the mic cuts out mid-dictation, the words captured so far stay on the page.

Report a bug

Email support@hypersage.ai with what you saw, what you expected, and roughly when it happened. Loam sends us no usage analytics, so your report is how we find out.

Privacy questions

The privacy policy covers what leaves your device, and when.