Support

Loam, by HyperSage AI Labs LLC

Fastest route: email — a person reads it. Include what you saw and what you were doing; screenshots help (crop out anything private first).

How do I undo something Loam did?

Open the Ledger tab. Every companion action is a row with its own Undo; today's rows also have an "Undo all" that rolls them back as one. Inside a tidied note, the banner offers Undo and "View original" directly. Undo is surgical — undoing an old tidy never clobbers a newer filing. One honest caveat: if you've written into a note the companion captured for you, undoing that capture is refused so your newer words are never eaten — delete the note itself if you really mean to.

I deleted a note. Can you recover it?

No — and that's by design. Loam has no trash can and keeps no server copies, so a confirmed delete is final everywhere: the note, its Ledger entries, and its chat traces. The app makes you confirm precisely because there's no net.

How do I get my notes out?

Powers → Export notes (.md) exports your whole pile as Markdown. Any single note can be shared as text from its own menu (⋯ → Share a copy, or long-press its card in the pile).

The companion stopped acting on its own

Check three dials-and-doors in Powers: the power in question may be set to Off or Ask first; Loam may be paused; or consent may be withdrawn (the Companion row shows Awake/Asleep). On the free tier the companion also rests when the daily allowance is used — your notes, capture, and undo keep working regardless.

A reminder didn't ping

Reminders use iOS notifications: check Settings → Notifications → Loam is allowed. Loam schedules a ping only when your reminder names a moment it can read ("by Friday", "tomorrow", "tonight"); anything else stays on the reminders shelf without a ping.

Dictation isn't hearing me

Dictation uses Apple's speech recognition — iOS will have asked for microphone and speech permissions on first use; re-enable them in Settings → Privacy if declined. If the mic cuts out mid-dictation, the words captured so far stay on the page.

Report a bug

Email support@hypersage.ai with what you saw, what you expected, and roughly when it happened. Nothing in the app phones home about usage, so your report is genuinely how we find out.

Privacy questions

The privacy policy covers what leaves your device and when — it's short, and it's true.