Support
Last updated: August 18, 2026
Something wrong in the crypt? This page covers the questions that come up most often with Hexhunter. If none of it helps, write to us — a real person reads every message.
Requirements
Hexhunter is an iPhone game and requires iOS 17 or later. It plays in portrait only, one-thumb. It runs fully offline — you do not need a network connection to play.
The game won't launch, freezes, or crashes
Work through these in order — the first two fix the large majority of reports:
- Force-quit and reopen. Swipe up from the bottom of the screen, flick Hexhunter away, then launch it again.
- Restart your iPhone. Especially after an iOS update.
- Update the app. Open the App Store, tap your profile picture, and pull down to refresh the list of pending updates.
- Check you're on iOS 17 or later in iOS Settings → General → About.
- Free up storage. Hexhunter bundles its illustrated art with the app; a device with almost no free space can fail to launch it.
Still stuck? Email us with your iPhone model, iOS version, app version, and what you were doing when it happened. If it crashes reliably at a particular moment — a specific hero, stage, or boss — say which, since that is usually enough for us to reproduce it.
No sound, or too much rumble
Open Settings (the gear icon on the home screen, or from the in-run pause menu) and check the Sound & Feel section. Sound effects, music, and haptics each have their own switch. If those are all on and you still hear nothing, check your iPhone's ringer switch and volume, and that no other app has taken over audio playback.
The game is too hard, or the aiming feels wrong
The Gameplay section of Settings has the knobs people usually want:
- Difficulty — Easy, Normal, or Hard. You can change it at any time.
- Auto-aim — on by default. Turned off, your weapons fire the way you move.
- Screen shake — turn this off if the impact shake is uncomfortable.
Restoring purchases
Hexhunter's in-app purchases are one-time unlocks — there are no subscriptions and nothing that expires. Because they are permanent, they can be restored on any iPhone signed in to the same Apple ID.
- Open Settings → Unlock & Store and tap Restore Purchases. The same button also sits at the bottom of the unlock screen.
- You need a network connection for a restore — the request goes to the App Store, not to us.
- Make sure you are signed in with the same Apple ID you originally bought with. Purchases cannot be moved between Apple IDs, and we have no way to look one up.
- If the Unlock & Store section already reads Everything unlocked, the restore has already happened and there is nothing left to do.
If a purchase still doesn't appear after a restore, email us with the date of purchase and we'll help you work through it with Apple.
Refunds and billing
All payments for Hexhunter are handled by Apple through the App Store. We never see your card details, we cannot look up your receipts, and we cannot issue refunds ourselves.
- Request a refund: reportaproblem.apple.com, signed in with the Apple ID that made the purchase.
- See your purchase history: iOS Settings → your name → Media & Purchases → View Account → Purchase History.
- Manage subscriptions: iOS Settings → your name → Subscriptions. Hexhunter does not sell any subscription, so nothing from us will appear there — if you see a recurring charge attributed to Hexhunter, it did not come from this app and you should query it with Apple.
Game Center
Game Center is optional — the whole game is playable without it. Signing in lets Hexhunter submit your survival times and kill counts to its leaderboards.
- To sign in later, open Settings → Profile → Sign in to Game Center. iOS only offers its own sign-in prompt once per launch, so if you dismissed it, that button sends you to the iOS Settings app, which is the only place to sign in afterwards.
- Scores earned while signed out are kept on your phone and submitted the next time you sign in — you don't lose a run just because you played it before signing in.
- Achievements are tracked inside the app, in Settings → Achievements, stored on your device, and also reported to Game Center — which is what lets them come back after a reinstall or on a new phone (see below).
I lost my progress
Hexhunter has no account and no cloud save. Essence, unlocked heroes and stages, relics, best times and settings are stored on your device only, in the app's own storage. That means:
- Deleting the app deletes that progress, and it cannot be recovered — by you or by us.
- A new iPhone, or a reinstall, starts a fresh save. Your purchases can still be restored (see above), and your achievements come back too if you're signed in to the same Game Center account — everything else cannot be recovered.
- Offloading the app in iOS Settings → General → iPhone Storage keeps its data, while deleting it does not — offload rather than delete if you are only trying to free space.
Reporting a bug or asking for a feature
Email support@hypersage.ai. The most useful reports include:
- Your iPhone model and iOS version;
- The app version from Settings → About;
- What you did, what you expected, and what happened instead;
- The hero, stage, and roughly how far into the run you were;
- A screenshot or screen recording, if you can catch it.
Feature requests are welcome too. We can't promise anything ships, but they are read.
Where your data goes
Nowhere we control. Hexhunter has no account of ours, no tracking, and no server of ours — the app makes no network calls of its own, and there are no analytics or advertising SDKs in it. Everything you do in the game stays in the app's storage on your iPhone.
The two exceptions both belong to Apple, not to us: Game Center handles leaderboard scores if you choose to sign in, and StoreKit handles purchases and restores. Both are governed by Apple's Privacy Policy. We never receive your Apple ID or payment details.
The full details are in the Privacy Policy, and the rules for using the app are in the Terms of Use.
Contact
For anything not covered here — support, privacy questions, or press — email support@hypersage.ai.