Support
Last updated: September 19, 2026
Something wrong in the crypt? This page covers the questions that come up most often with Hexhunter. If none of it helps, write to us — a real person reads every message.
Requirements
Hexhunter is an iPhone game and requires iOS 17 or later. It plays in portrait only, one-thumb. It runs fully offline — you do not need a network connection to play.
The game won't launch, freezes, or crashes
Work through these in order — the first two fix the large majority of reports:
- Force-quit and reopen. Swipe up from the bottom of the screen, flick Hexhunter away, then launch it again.
- Restart your iPhone. Especially after an iOS update.
- Update the app. Open the App Store, tap your profile picture, and pull down to refresh the list of pending updates.
- Check you're on iOS 17 or later in iOS Settings → General → About.
- Free up storage. Hexhunter bundles its illustrated art with the app; a device with almost no free space can fail to launch it.
Still stuck? Email us with your iPhone model, iOS version, app version, and what you were doing when it happened. If it crashes reliably at a particular moment — a specific hero, stage, or boss — say which, since that is usually enough for us to reproduce it.
No sound, or too much rumble
Open Settings (the gear icon on the home screen, or from the in-run pause menu) and check the Sound & Feel section. Sound effects, music, and haptics each have their own switch. If those are all on and you still hear nothing, check your iPhone's ringer switch and volume, and that no other app has taken over audio playback.
The game is too hard, or the aiming feels wrong
The Gameplay section of Settings has the knobs people usually want:
- Difficulty — Easy, Normal, or Hard. Each hunt keeps the difficulty it started with; changes in Settings apply to your next hunt.
- Auto-aim — on by default. Turned off, your weapons fire the way you move.
- Screen shake — turn this off if the impact shake is uncomfortable.
Hex Step and Warding Rituals
Hex Step is a manual dash. Tap its control while moving to step in that direction; while standing still, it follows your facing. You are briefly protected during the dash, and the control shows when it has recharged.
Open Pause → Control Layout or Settings → Gameplay → Control layout to choose Left, Right, or a custom position by dragging the preview. Save Layout commits the change; Cancel keeps your previous placement. Your hunt stays paused while the editor is open.
Warding Rituals are optional. Stand inside each of the three seals to charge it before the timer runs out. You can leave a seal and return without losing its charge. Completing all three damages and pushes back nearby foes, restores a small amount of health up to your maximum, and grants +25% damage for 12 seconds. Ignoring a ritual does not end your hunt.
Restoring purchases
Hexhunter's in-app purchases are one-time unlocks — there are no subscriptions and nothing that expires. Because they are permanent, they can be restored on any iPhone signed in to the same Apple ID.
- Open Settings → Unlock & Store and tap Restore Purchases. The same button also sits at the bottom of the unlock screen.
- You need a network connection for a restore — the request goes to the App Store, not to us.
- Make sure you are signed in with the same Apple ID you originally bought with. Purchases cannot be moved between Apple IDs, and we have no way to look one up.
- Everything unlocked means Unlock All is active. Restore Purchases and Redeem a Code remain available even when you own it.
Hexhunter sells one optional one-time purchase: Unlock All opens the full roster, every arena, and every relic at maximum level — 9 heroes, 3 arenas, and 12 relics — plus three supporter crests. It is not a subscription. Every hero, arena, and relic can also be earned by playing. If you bought the earlier Starter Pack (Maugrim and 500 essence), it stays yours and restores like any other purchase.
Updates never ask you to buy Unlock All again; use Restore Purchases with the same Apple ID if it is missing.
Prices come from your App Store region; if a price is unavailable, use Retry price. Restoring recovers eligible purchases, not a cloud copy of your earned or spent essence. An already-delivered Starter Pack bonus is not added again to the same local save.
If a purchase still doesn't appear after a restore, email us with the date of purchase and we'll help you work through it with Apple.
Refunds and billing
All payments for Hexhunter are handled by Apple through the App Store. We never see your card details, we cannot look up your receipts, and we cannot issue refunds ourselves.
- Request a refund: reportaproblem.apple.com, signed in with the Apple ID that made the purchase.
- See your purchase history: iOS Settings → your name → Media & Purchases → View Account → Purchase History.
- Manage subscriptions: iOS Settings → your name → Subscriptions. Hexhunter does not sell any subscription, so nothing from us will appear there — if you see a recurring charge attributed to Hexhunter, it did not come from this app and you should query it with Apple.
Game Center
Game Center is optional — the whole game is playable without it. Signing in lets Hexhunter submit your survival times and kill counts to its leaderboards, plus supported achievements.
- To sign in later, open Settings → Profile → Sign in to Game Center. The app asks Apple to show its sign-in prompt. If that prompt is unavailable, an in-app message explains how to open iOS Settings → Game Center yourself; tapping the sign-in button does not send you out of the game.
- Scores earned while signed out are kept on your phone and submitted the next time you sign in — you don't lose a run just because you played it before signing in.
- Settings → Achievements tracks 34 trophies: 33 support Game Center, while Silas’s The Last Pilgrim trophy is local only. Completed achievements successfully synced with Game Center can be recovered with the same account; the local trophy cannot be restored through Game Center.
I lost my progress
Hexhunter has no account and no cloud save. Your essence balance, relic levels, unlocked heroes and stages, best times, and settings are saved on your device. Purchases and supported Game Center achievements have separate Apple restore paths, but there is no cloud backup of your essence balance or relic spending history. That means:
- Deleting the app removes its local save. We have no server copy from which to recover a lost essence balance or relic spending history.
- On a fresh install, use Restore Purchases for your purchases and sign in to the same Game Center account for previously synced completed achievements. Those achievements can also restore the challenges they unlock, but Game Center does not restore currency, relic levels, or Silas’s local trophy.
- Offloading the app in iOS Settings → General → iPhone Storage keeps its data, while deleting it does not — offload rather than delete if you are only trying to free space.
- A hunt can stay paused while the app remains in memory. Force-quitting the app, or iOS closing it, ends that hunt; active runs do not resume after the app restarts.
Reporting a bug or asking for a feature
Email support@hypersage.ai. The most useful reports include:
- Your iPhone model and iOS version;
- The app version from Settings → About;
- What you did, what you expected, and what happened instead;
- The hero, stage, and roughly how far into the run you were;
- A screenshot or screen recording, if you can catch it.
Feature requests are welcome too. We read every one, though we can't promise what ships.
Where your data goes
Nowhere we control. The app has no account of ours, no tracking, and no server of ours. There are no analytics or advertising SDKs, and core progression is saved in the app's storage on your iPhone.
The two optional online services belong to Apple: Game Center handles leaderboard scores and supported achievements if you choose to sign in, and StoreKit handles purchases and restores. Both are governed by Apple's Privacy Policy. We never receive your Apple ID or payment details.
The full details are in the Privacy Policy, and the rules for using the app are in the Terms of Use.
Contact
For anything not covered here — support, privacy questions, or press — email support@hypersage.ai.