Support

I'm stuck on a career level.

Every one of the 40 career levels is clearable with that level's starting swing budget. If a level is fighting you: read the cards before you dig, take rocks that are holding a wall up rather than the loose gem on top, and remember that a gem you never deliver earns nothing at all.

If you would rather have a hand, the fail screen offers a Deeper Pick for 250 coins: eight extra swings on one retry of that level. It is bought with coins you dug, never with money.

My progress is gone.

In the iPhone app, progress lives in the app's storage on your phone, and deleting the app deletes it. In the browser version it lives in that browser's storage, and clearing your browser's data for this site deletes it. Neither transfers between devices, or between the browser and the app; there is no account to carry it. If progress vanished without you deleting anything, please email us: include your MOLE- name from the Daily results screen if you still have it, and roughly what career level and hoard count you had.

There is no sound.

On a phone, check the ring/silent switch first, then open the gear in the bottom-right of the dig screen: music and sound effects have separate mutes, so one can be off while the other plays. If the music stopped mid-shift and never came back, that is a bug and we want to hear about it. Tell us what you did just before it went quiet.

Where are my high scores?

Open SCORES on the home screen. YOU holds your best Daily and Free Dig scores, career stars and lifetime records. DAILY shows today's leaderboard and your own standing. LEAGUE, when available, adds up the last 14 days of Daily scores. There is no sign-in; the game gives you a MOLE- name.

My Daily Dig score isn't on the board.

Only the Daily Dig posts a score, and only your best run of that day stands; a later, worse run will not replace a better one. If you dug while offline, the score is held on your device and retries on launch, reconnection or resume while that Daily is still current. Pending scores expire at midnight UTC, when the board resets. Reconnect before then to give that score a chance to post. Your local best is retained even when it cannot be posted. SCORES → YOU shows your best-ever Daily and Free Dig scores.

Take my score off the leaderboard.

Email us the MOLE- name, day and score shown in the game so we can help identify and remove the right rows. Generated names can be shared, so we may need to clarify which results are yours.

How do I restore my purchase?

The iPhone app has one purchase: The Full Burrow, which opens career levels 11–40 and the 14-day dig archive. If you have bought it already, on this phone or another one on the same Apple ID, tap the gear on the home screen (outside a dig) and choose RESTORE PURCHASE. The unlock screen carries the same button. The game confirms a restored purchase, reports that no purchase was found, or explains a connection or saving problem. If the App Store cannot be reached, reconnect and try again. The button disappears once the unlock is already on the device, because there is then nothing left to restore. The browser version has no store, so there is nothing to buy or restore there.

If Apple refunds or revokes the purchase, access to the paid levels and archive ends. Your career progress, stars, coins, cosmetics and hoard stay saved. A later verified purchase can restore access.

Coins are a different thing entirely: they are earned by digging, never bought, and everything the mole's shop sells is paid for with them.

Can I replay a past Daily Dig?

SCORES → ARCHIVE shows the last 14 Daily jars and your saved results. Replaying those jars is included in The Full Burrow for iPhone. Archive replays do not bank coins or post leaderboard scores. The browser version shows your past results but cannot unlock archive replays; its full 40-level Career, today's Daily and Free Dig remain playable without a purchase.

How do I delete my data?

In the iPhone app, delete the app; in the browser version, clear your browser's data for this site. Either one removes the save and the random identifier with it. The only thing that could remain anywhere else is a Daily Dig score row, which we can help identify and remove on request. See above.

Is there an Android or iPad version?

Not as separate apps. The browser version at hypersage.ai/gemburrow/play/ plays in portrait, and so does the iPhone app. We don't have an Android version to announce.