Support
A real person reads every email. You'll usually hear back within a day or two.
Email us
support@hypersage.aiQuick fixes
The AI request takes 5–15 seconds per turn (longer for the per-turn illustration). If it sits there for over 60 seconds, force-quit the app and tap the same choice again — your progress is saved.
Profile → Upgrade → Restore Purchases. If your Apple ID has an active StoryVault Pro subscription, it'll re-link in seconds.
New readers get 10 AI Adventure turns free, enough to play one story through to an ending. It is a one-time welcome, not a monthly allowance, so it does not refill — continuing with AI turns after that needs StoryVault Pro, which raises the allowance to 3,000 turns a month. Reading the bundled classics is always free and unlimited.
Inside any chapter, tap the Aa icon in the top-right toolbar. Adjustments persist across all books.
Email support@hypersage.ai with what you saw and which scenario you were in. Screenshots help.
All purchases are handled by Apple — request refunds via reportaproblem.apple.com. We can't process refunds directly.
For reviewers, journalists, teachers
If you're evaluating StoryVault for a publication, classroom, or library — or want a Pro review code — drop a line at support@hypersage.ai. The bundled library is all public-domain and the AI Adventure system prompt explicitly excludes explicit sexual content and any content that sexualizes minors. The App Store rating is 13+, set by the community Tales feed rather than by the reading material.
Where the data goes
The full data flow is in our privacy policy. In short: once you allow AI sharing in the app, your story input goes to Anthropic's Claude to be written (OpenAI is the failover, paints the scenes and voices narration). What we and those providers may keep, and for how long, is set out in the policy. Your saved adventures live on your device. No account is needed to read or play, and there are no ads or tracking in the app.