Support

A real person reads this mailbox. support@hypersage.ai

Last updated 24 August 2026

When you write, it helps enormously to include your iOS version, the app version from Profile → About & legal, and — if a card is involved — its name and set. A screenshot is worth several paragraphs.

Common questions

Is scanning limited?

No. Scanning is unlimited and free, with no daily cap and no account. The only metered thing is the number of messages you send to Hound, the AI companion, and the app shows how many you have used and when they reset.

Why does a price look wrong?

Prices are TCGplayer market prices via TCGdex, and a market price is not the same as the cheapest listing or the last sale. The card report shows the cheapest current listing and the middle of the listings so you can see the spread. Sold-price history is not connected yet, and the app says so rather than showing you a market price labelled as a sale.

How do I get my collection out?

Profile → Export collection (CSV). It is free, it needs no subscription, and the file is yours.

How do I delete my data?

Delete the app. Your collection is stored on your device, so removing the app removes all of it, and there is no account to close and no server copy of it to request. The only thing our own server holds is the running count of Hound messages for the day, described in the privacy policy; it is keyed to a random per-install id, it resets daily, and it is not joined to anything about you.

I lost my collection when I changed phones.

We are sorry — and this one is on us to fix. Backup is not implemented in this version, so the collection lives only on the device that recorded it. Until backup ships, exporting a CSV occasionally is the safety net.

Restoring a purchase

There is nothing to restore yet: Holohound is not on the App Store and the app contains no purchase. When Holohound Pro does go on sale, Restore Purchases will sit on the Holohound Pro screen, and purchases will be tied to your Apple account rather than to a Holohound account.

Report a bug or a wrong card

If a card is identified wrongly, or a set is missing printings, tell us the card and set at support@hypersage.ai. Card data comes from TCGdex and corrections there flow back into the app.