Support
Need a hand with Mythwright? Email support@hypersage.ai and we will get back to you as quickly as we can. The answers below cover the questions we are asked most.
If the app won't load or a match is stuck
Mythwright plays against our servers, so matches, the campaign, practice games, and the Card Forge all need a working internet connection.
- If you see "You appear to be offline", or a "Reconnecting…" badge during a match, check your connection and try again. Matches are held server-side, so reopening the app returns you to a game in progress.
- Force-quit Mythwright and reopen it. Swipe up from the bottom of the screen, flick the Mythwright card away, then launch it again.
- Make sure you are on the latest version of Mythwright and of iOS.
- Still stuck? Open the Profile tab, sign out, and sign back in. Your collection, decks and progress live on the server and come back with you.
Signing in
You can sign in with Sign in with Apple, or with Google where that option is shown. Signing in is what lets your collection and progress follow you to another device.
Signing out clears this device's local copy of your collection, rank and missions. That is expected — signing back in restores them from the server.
If Mythwright asked to send notifications and you declined, "your turn" alerts will not arrive. You can change that in iOS Settings → Notifications → Mythwright.
Purchases and restoring them
Mythwright is free to play. Practice matches, the campaign and the full bundled card roster cost nothing. There is one optional purchase — a Mythwright Pro subscription, available monthly or yearly, which unlocks the AI Card Forge.
- To restore a subscription on a new or reset device, open the Profile tab and tap Help → Restore purchases. The app will tell you what it found.
- Restore only works while you are signed in to the same Apple Account that made the purchase. If it reports "Nothing to restore", check which Apple Account is signed in under iOS Settings.
- To change or cancel a subscription, tap Help → Manage subscription in the Profile tab, or go to iOS Settings → your name → Subscriptions.
Refunds and billing
All Mythwright payments are processed by Apple, and we cannot issue refunds or see your payment details. To request a refund or dispute a charge, go to reportaproblem.apple.com and sign in with your Apple Account.
To stop future renewals, cancel the subscription in iOS Settings → your name → Subscriptions. Cancelling stops the next charge; access continues until the end of the period you already paid for.
Reporting a bug or suggesting something
Email support@hypersage.ai, or use Profile → Help → Send feedback in the app, which opens a message to the same address.
It helps enormously if you include:
- Your device and iOS version.
- What you were doing when it went wrong — which tab, which mode, which cards.
- A screenshot or screen recording if you can catch it.
Where your data goes
The full details are in our Privacy Policy. In short:
- Your account — signing in creates an account identified by your email address and a user ID, which is what your collection and progress are attached to.
- Gameplay data — your collection, decks, campaign progress and match results are stored on our servers so they follow you across devices.
- Card Forge prompts — text you type into the AI Card Forge is sent to be turned into a card.
- We do not sell your data, we do not share personal information with advertisers, and the app contains no advertising or third-party tracking.
To delete everything: open the Profile tab and choose Delete account. This permanently deletes your account and collection on the server. Deleting your account does not cancel an App Store subscription — cancel that separately in iOS Settings → your name → Subscriptions.
Contact
Anything not covered here, email support@hypersage.ai. See also our Privacy Policy and Terms of Service.
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