Support

Contact Us

Email support@hypersage.ai and we'll get back to you. It helps if you include your iPhone model, your iOS version, the Wingmate version from Settings → About → Version, and what you were doing when the problem happened.

Please don't send passwords, payment details, or screenshots of other people's private conversations — we don't need any of them to help you.

What Wingmate Is

Wingmate is an AI dating coach, not a dating app. There is no matching, no profiles, no messaging between users, and no way for anyone else to see you or contact you through the app. You chat with one of four coaches — Marcus, Jade, Eli, or Ava — about conversations you're having somewhere else, and you can share screenshots of those conversations to get them read back to you. Wingmate requires iOS 17 or later and is designed for iPhone.

There is no account and no sign-in. Nothing to reset, and no password to lose.

If a Coach Won't Reply

Coach replies are generated on our server and streamed back to your phone, so a reply needs a working internet connection. If a message fails or a reply stops partway:

• Check your signal. On a weak connection the app will tell you it couldn't connect, or that the coach didn't respond in time — tap to try again.
• Switch between Wi-Fi and cellular, and turn Airplane Mode on and off once.
• Force-quit Wingmate (swipe up from the bottom of the screen, then swipe the app away) and reopen it. Your conversations are saved on your device and will still be there.
• Make sure you're on the latest version of Wingmate in the App Store.
• If it still fails after a few minutes, our server may be down. Email us and we'll tell you what's happening.

"You've Reached Today's Free Messages"

Coaching messages are limited per day, per device. The free allowance is 3 coaching messages a day. Wingmate Plus raises that to 60 a day. The allowance resets at midnight UTC — you don't have to do anything, and nothing is lost while you wait.

Wingmate Plus

Wingmate Plus is an auto-renewing subscription, available monthly or annually, purchased through the App Store. Prices are shown in your local currency on the upgrade screen inside the app.

Plus raises the daily allowances. It locks nothing. Coaching messages go from 3 a day to 60. Read-aloud and coach memory run on a separate daily allowance — one that Plus also raises, and that never spends a coaching message. All four coaches, screenshot coaching, saved openers, connections, and date planning are available on the free tier too. We'd rather tell you that up front than sell you something the app doesn't do.

Restoring a Purchase

If you've paid and Plus isn't showing as active — after reinstalling, or on a new iPhone — open Settings → Wingmate Plus → Restore purchases in the app. This re-checks the Apple ID signed in on the device and re-activates the subscription if one is found.

• Make sure you're signed in with the same Apple ID that bought the subscription. A subscription bought on one Apple ID cannot be restored on another.
• If the app says it couldn't find an active subscription, check iOS Settings → your name → Subscriptions to confirm the subscription is still active and hasn't expired or been cancelled.
• Restoring needs an internet connection.

Because there's no account, your subscription follows your Apple ID, not a login. Your conversations and connections do not transfer to a new phone with it — see "Your Data" below.

Cancelling, Refunds and Billing

All payments for Wingmate are handled by Apple. We never see your card and we cannot issue a refund ourselves.

• To cancel or change your plan: iOS Settings → your name → Subscriptions → Wingmate. Cancelling at least 24 hours before the end of the current period stops the next renewal; you keep Plus until the period ends.
• To request a refund: go to reportaproblem.apple.com, sign in with the Apple ID that made the purchase, and choose the Wingmate charge. Apple decides refunds under their own policy.
• For a charge you don't recognise: your App Store purchase history at reportaproblem.apple.com is the authoritative record.

If Apple has taken your money and Plus still isn't working in the app after a restore, email us — that part we can help with.

Screenshots and the Microphone

You can attach a conversation screenshot from your photo library, or paste one straight into the message box. If the photo picker or the microphone button doesn't respond, check the permissions iOS is holding for the app in iOS Settings → Wingmate (Photos, Camera, Microphone, Speech Recognition).

Your Data

This section is a plain-language summary of the Privacy Policy. If the two ever disagree, the Privacy Policy is authoritative.

• Your conversations, connections and saved openers live on your device, in Wingmate's own storage, with iOS file protection. They are not stored on our servers and we cannot read them.
• When you send a message, that message, any screenshots you attached, and the details you've saved about the person you're discussing are sent over HTTPS to our server, which relays them to our AI provider (Anthropic's Claude) to write the reply. We do not store the message or the reply on our servers.
• Read-aloud sends the text of a coach's reply to OpenAI to generate the audio.
• There is no account. Your device is identified only by a random identifier generated on first launch and kept in the iOS Keychain, used for the daily message allowance and subscription status. It isn't linked to your name, email or phone number.
• We don't use advertising identifiers or third-party analytics, and we don't sell or rent your data.

Deleting Your Data

Because there's no account, there's no server-side profile to delete — deleting on your device is the whole job.

• Delete all coaching conversations: in the app, Settings → Danger Zone → Clear all conversations. This is permanent and cannot be undone. Your connections list is not affected.
• Delete a single connection (and its notes, photos and conversations) from that connection's page.
• Delete everything: delete the Wingmate app from your iPhone. That removes all conversations, connections, photos and saved openers stored by the app. It does not cancel a subscription — cancel that in iOS Settings first.

Deleting the app also means there is no backup we can restore for you, so export or copy anything you want to keep first.

Reporting a Bug

Email support@hypersage.ai with:

• What you expected to happen, and what happened instead
• The steps that reproduce it, if you know them
• iPhone model, iOS version, and the app version from Settings → About → Version
• A screenshot of the problem, if it's something you can see — please crop out anything private

We read every message, and we'll tell you if a fix is on the way.

Advice, Safety and Limits

Coaching replies are generated by AI and are for entertainment and informational purposes. They can be wrong, and they are not a substitute for professional relationship counselling. Wingmate is intended for users 17 and older. If you're in crisis or in danger, please contact your local emergency services or a crisis line rather than an app.

Legal

See the Privacy Policy and Terms of Service.