Support

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Common questions

A character forgot something important

Open the character's memory screen (the ✎ next to their name). Everything they know is listed there, and you can add a fact yourself. If something is wrong, edit or delete it — deleting really removes it. If a fact you added is still being ignored, pin it: pinned facts are always kept in view.

A character said something it should not have

Report it from the message itself — every reply carries a small ⚑ beside it; tap that. Reports are reviewed and characters can be removed. If a character claimed to be a human being, a therapist, or a doctor, please report that specifically; it is a bug and we want to fix it.

Someone published a character that breaks the rules

Report the character from its page, and block the creator if you would rather not see anything else they make. Blocking removes all of their characters from your feed immediately.

How do I cancel Mythkin Plus?

Subscriptions are billed by Apple, so they are cancelled there, not by us. On iPhone: Settings → your name → Subscriptions → Mythkin → Cancel. Refunds are handled by the store under its own policy.

Sparks are a planned second purchase and are not on sale yet. If they are offered they would be a one-off purchase rather than a subscription, so there would be nothing to cancel — an unspent balance would simply stay yours. See Terms.

I hit my message limit

The free tier gives you a set number of messages in a rolling window; the app shows exactly how many and when it resets. Mythkin Plus raises the limit a long way — a few hundred replies a day rather than a few dozen in a few hours — but it is still a ceiling, not an unlimited plan. Conversations about self-harm skip the limit for the first several turns in a window, and you are never shown a payment prompt on one of those turns even after that; see Safety for exactly how that works.

How do I get my data, or delete everything?

Settings → Your data → Export everything downloads what we hold. Settings → Your data → Delete everything removes your characters, conversations and memories from our servers. Both work without contacting us. A short list of what a full delete keeps — crisis referral counts, open reports, and, if sparks ever go on sale, any unspent balance — and why, is in Privacy.

Can I make a character of a real person?

Yourself, yes — and someone you know who has agreed to it, or someone who has died. You can paint one from up to three photographs, taken with the camera or chosen from your library. The rule for everyone else is a date: anyone who died before 1950 is fine — that is most of the catalogue — and anyone still living, or who died in 1950 or later, is refused, because the estate and the right of publicity outlive the person. If a living person has not agreed, don't; if they ask you to remove the kin, you must. See Terms. Mythology, folklore and public-domain literature are fine, and there are a lot of them.

Will the painting actually look like them?

It will resemble them; it is not a photograph turned into a portrait. The painter reads your photographs for build, colouring, hair and bearing, but it is not a likeness engine, and faces come back inspired by the person rather than exact. Two or three clear, well-lit shots where the face is large in the frame get closer than a distant or half-covered one.

What happens to a photo I send?

A photo you use to make a kin is deleted the moment the painting is finished, and that kin stays in your library — it cannot be shared or borrowed. A photo you send in a chat is forwarded to the AI so the character can answer it, and is not kept afterwards. Location and camera details are stripped from both before anything leaves your phone. See Privacy.

Will there be adult content?

No. Not as a tier, not as an unlock, not for verified adults.